Frequently Asked Questions
Answers are filtered by the current language. Select a category to narrow the list.
What should I do if I do not remember my MachoSuit social login account?Account & support
Try logging in with the social accounts you may have used, such as Naver, Kakao, Google, or Apple. Data is connected to the login account, so using a different account may show no previous data. Contact support with shop information if needed.
Where can I check and edit MachoSuit company account information?Account & support
Company account information can be checked in Settings after login. Keep shop name, contact person, phone number, and email accurate because they may be used for support, notices, and consultation records.
How do I contact support if an error occurs while using MachoSuit?Account & support
Use the inquiry or support menu and include the screen name, action taken, error message, fitting number, customer name, time of occurrence, and screenshots if possible. Detailed information helps faster troubleshooting.
What should I do if I cannot find the answer I need in the FAQ?Account & support
Submit a question through the inquiry menu. Include the feature name and the step where help is needed. Frequently asked questions may be added to the FAQ after review.
Where can I check replies to MachoSuit inquiries?Account & support
Inquiry replies can be checked in the support or inquiry menu. Make sure you are logged in with the same account that submitted the inquiry, because shop data and support history are separated by account.
How can I fix image upload problems in MachoSuit?Account & support
Check file format, size, file name, and network condition. JPG, PNG, or WEBP images are recommended. If upload still fails, try another browser or reduce the image size and contact support with a screenshot.
Where can I check MachoSuit maintenance and update notices?Account & support
Service maintenance, feature updates, pricing policy changes, refund policy updates, and important announcements can be checked in the notice menu. Check notices regularly to avoid consultation interruptions.